Network Administration – In this series of articles we will introduce you to some of the features of Service Manger and will provide a detailed overview of the system requirements.Entry the latest of Microsoft’s System Center line , Service Manager now further enriches System Center’s ITIL/MOF architecture by providing centralized problem management and ease of access. Service Manager is integrated within Configuration Manager, Operations Manager, and Active Directory, allowing it to work as a centralized information store. In this series of articles, we will show you how to install and use Service Manager. Part 1 will give you information about Service Manager features as well as hardware and software conditions.

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Service Manager components

The Service Manager product has a number of distinct sub-components, each of which provides services that are important to making a product. Specifically in Service Manager there are 6 separate components: Service Manager management server – This is the main part of the Service Manager.Service Manager database installation – The database server is what makes up today’s global work. In your Service Manager environment, the database consists of many different items, some of which include: – Organization-wide configuration items – Event logs – Change requests – Configuration Service ManagerData warehouse management server environment – ​​On this system you will see the data warehouse.Data warehouse database server – Without reporting capabilities there is no way to determine the effectiveness of the Service Manager environment. The data warehouse database will manage long-term storage as well as reporting needs. Service Manager console – This console allows help desk staff, administrators to work with portals to interact with the environment. In the Service Manager field, it is also a way to manage events, tasks, and change requests. Self-service portal – One of the best ways to reduce IT workload is to allow users to handle it themselves. some of their own tasks, such as being able to reset passwords, provide users with knowledge so they can find solutions to their own problems.

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System Requirements

System Center Service Manager has some hardware and software requirements required for deployment.

Hardware Requirements

Like most products of the System Center family, Service Manager hardware requirements depend on the level of support the product provides. At a minimum, if you want to deploy all components of Service Manager, you need at least two servers. It should be noted that the data warehouse component cannot be installed on the same management server; these two roles are not compatible with each other. If the hardware is not powerful enough and you are running Service Manager in a relatively small environment, you can install everything on a physical server and then deploy the data warehouse component outside in a virtual machine on the same physical hardware. Microsoft’s subscription policies allow you to save a lot of money without having to buy two separate servers. As Microsoft guides, for medium deployments, you should have two servers. . The first machine will take on the role:Service Manager management serverService Manager databaseSecond server:Data warehouse management serverData warehouse databaseFor large installations – serving thousands of users – it is necessary to deploy Service Manager to four servers. Below them I outline Microsoft’s recommendations regarding Service Manager implementations.

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RoleProcessorRAMDiskService Manager databaseDual Quad-Core 2.66 GHz8 GB80 GBService Manager management serverDual Quad-Core 2.66 GHz8 GB10 GBService Manager consoleDual-Core 2.0 GHz2 GB10 GBData warehouse management serverDual-Core 2.66 GHz8 GB10 GBData warehouse databaseDual Quad-core 2.66 GHz8 GB400 GBSelf-service portalDual core 2.66 GHz8 GB10 GB

In this article, we deploy the Service Manager environment on two virtual machines, each with 2 GB of RAM and a virtual processor.

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Software Requirements

Before you start working with Service Manager, there are a few things you need to know about the software it requires. First, all components of Service Manager, except the service management interface, require a 64-bit version of Windows Server 2008 or Windows Server 2008 R2. Ideally, you need to install the latest service pack for each of these instances. For the database role, you need to deploy a 64-bit instance of SQL Server 2008 SP1. When you do, make sure to install the SQL Server Reporting Services role.To make it easy, you should deploy both .NET Framework 3.5 and PowerShell 1.0 or 2.0 to each machine so that the Service Manager components can be installed. For this, we will not cover the requirements of the self-service portal as it is intended to cover this component completely in a short time. another part of the series.To avoid conflicts, before you deploy Service Manager, you should remove the Operations Manager agents that are already installed on the Service Manager system. Once Service Manager is deployed, you can reinstall the Operations Manager agents.

About SQL Server

When installing SQL Server 2008 SP1, you need to know the following specific requirements: Need to install SQL Full-Text Service.During the installation process, it is necessary to install and configure the Reporting Services component in the native mode default configuration. SQL Server must be installed to use a case-insensitive database. It is not recommended to use the default SQL instance as this will make Service Manager support more languages. Real account configuration SQL Server exam is a Local System account. We have listed four pictures below to show the installation of SQL Server 2008.

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Figure 1Figure 1 shows the components you need to select when installing SQL Server.

Figure 2With Service Manager, configure SQL Server to be able to use the Local System account.

Figure 3Configuring SQL Server with collation Latin1_General_100.

Figure 4With Reporting Services, select the Install the native mode configuration option.

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Active Directory Task

As a final step in the pre-deployment process, you need to do a bit of work with Active Directory. Create an Active Directory group for the Active Directory administrative user for both the data warehouse and the Service Manager management group. We will be using a group called SM-Admins as shown in the Microsoft documentation. In part two of this series, we will cover installing and configuring Service Manager.

Theory – What is Active Directory? Microsoft System Center Service Manager – Part 4: Using Microsoft System Center Service Manager – Part 3: Initial Configuration Microsoft System Center Service Manager – Part 2: Installation