Dump phenomenon (blue screen error) while using the computer has many causes. The most common cause is an error in the operating system, a driver error (device driver) of a newly installed hardware device, an error caused by a newly installed software, or a conflict between components. soft.

Watching: What is a Dump file

In some cases, Bkav Customer Care Center needs to find out the files in the Minidump folder on the computer (the folder where the files contain information about the crash when the computer is dumped) to determine the exact cause. of the dump phenomenon, from which there are specific instructions to help fix the problem on the machine.

To enable recording of crash information when the computer is dumped, you can follow the instructions below:

Get dump file on Windows XP

Step 1: Right-click the My Computer icon (1) select Properties (2)

Step 2: In the System Properties window, select Advanced (3), in the Startup and Recovery section, select Settings (4)

Step 3: In the Startup and Recovery window, select Write an event to the system log (5), in the Write debugginginformation section, select Small memory dump (6), then click OK (7) to complete.

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Get dump file on Windows 7

Step 1: Right-click the My Computer icon (1) and select Properties (2)

Step 2: In the new window that appears, select Advanced system settings (3)

Step 3: In the System Properties window, select Advanced (4), in the Startup and Recovery section, select Settings… (5)

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Step 4: In the Startup and Recovery window, in the System failure section, select Write an event to the system log (6), in the Write debugginginformation section, select Small memory dump (7), then click OK (8) to complete.

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Get dump file on Windows 8/Windows 10

Step 1: Right-click the This PC icon (1) and select Properties (2)

Step 2: In the new window that appears, select Advanced system settings (3)

Step 3: In the System Properties window, select Advanced (4), in the Startup and Recovery section, select Settings… (5)

Step 4: In the Startup and Recovery window, in the System failure section, select Write an event to the system log (6), in the Write debugginginformation section, select Small memory dump (7), then click OK (8) to complete.